Refund And Return Policy
Here’s the rewritten Returns & Refunds Policy for OrganizMee with your details:
Returns & Refunds Policy – OrganizMee
At OrganizMee, we value your trust and want you to have the best experience with our products. Please read our return and refund guidelines below:
1. Damaged Products
We pack our products with utmost care to ensure safe delivery. In the unlikely event that your order arrives damaged, please email a photo of the damaged product and packaging to support@organizemee.com within 24 hours of receiving your order. We will resolve this immediately.
2. Return Window
If a product does not fit into your home as expected, we do provide returns within 7 days of delivery.
- Clearly mention the items you wish to return.
- For partial returns, please hand over only the selected items to the pickup agent.
Return Terms:
a) Returns are free of charge. Once the product is picked up, we will issue a store credit equal to the value of the returned items (shipping charges are non-refundable).
b) We may deny free returns if multiple returns are initiated from the same account or if previous COD orders were canceled at the doorstep.
3. Condition of Returned Products
- Items must be unused, in original packaging, and in the same condition as received.
- All original documents/papers must be included.
4. Serviceable Pincodes
If your pincode is temporarily unserviceable by our courier partners, reverse pickup will only be possible once service resumes.
5. Missing or Tampered Parcels
If you suspect your parcel is tampered with, please record a video before opening and contact us at support@organizemee.com within 24 hours of the delivery notification.
6. Shipping Delays
We use 3rd party courier partners and are not liable for shipping delays. However, we do our best to support you in time-sensitive cases.
7. Order Cancellation
- Orders cannot be canceled/altered after 4 hours of placement.
- Once packed/shipped, cancellations will be treated as returns.
- COD orders may be restricted for repeated doorstep cancellations.
- Prepaid cancellations may attract two-way shipping charges.
8. Processing Timeline
We aim to process all returns within 10 days. For queries, email us at support@organizemee.com.
9. Approval Process
Return requests must be approved by the OrganizMee Care team before processing. Please allow up to 48 hours for approval confirmation.
10. Store Policy
Online orders cannot be returned at offline stores.
11. Refund Format
Once returns clear quality checks, you will receive a store credit/voucher, redeemable within 3 months.
12. Dispute Resolution
We aim to resolve all disputes amicably. If unresolved, disputes will fall under the jurisdiction of Kolkata, India.
13. Handcrafted Products
Our artisanal products may have slight variations in texture, color, or size. These are not defects but add uniqueness.
14. Bulk & Custom Orders
Custom or bulk orders follow a separate return policy, handled on a case-by-case basis.
15. Right to Refuse Returns
OrganizMee reserves the right to deny repeated returns for the same order.
📩 For assistance or to initiate a return/exchange, please email us at support@organizemee.com.